Privacy Policy
Omega Group Bangladesh ("Omega Group", "we", "us" or "our") respects your privacy and is committed to protecting the personal data of visitors, buyers and business partners. This Privacy Policy explains what information we collect through our website omegagroupbd.com, how we use it, and the rights you have over it.
1. Who we are
Omega Group Bangladesh is a manufacturer and exporter of garments and leather goods, established in 2003, with offices in Chittagong (Bangladesh), Madrid (Spain) and Lisbon (Portugal). For any privacy-related matter, we are the data controller and can be reached at info@omegagroupbd.com.
2. Information we collect
Information you give us
- Enquiry & sample requests: your name, company, email, phone number, country and the message or product details you send us through our contact and quote forms.
- Business correspondence: information you share by email, WhatsApp or during order discussions (e.g. specifications, shipping details).
Information we collect automatically
- Usage data: pages viewed, time on site, approximate location (country/city), device and browser type, and referring website.
- Cookies & similar technologies: small files used to operate the site and, where you consent, to measure traffic. See section 5.
3. How we use your information
- To respond to your enquiries, prepare quotations and process sample or product orders.
- To manage our relationship with you as a buyer or business partner.
- To operate, maintain and secure our website.
- To understand how our website is used and to improve our products, content and service (analytics).
- To send business communications you have requested or that are relevant to an existing order, and — only with your consent — marketing updates.
- To comply with legal, tax, customs and export obligations.
4. Legal bases for processing (GDPR)
Where the EU/UK General Data Protection Regulation applies, we rely on the following legal bases:
| Purpose | Legal basis |
|---|---|
| Responding to enquiries and processing orders | Performance of a contract / steps prior to a contract |
| Website analytics and improvement | Consent (via our cookie banner) |
| Security and fraud prevention | Legitimate interests |
| Marketing communications | Consent |
| Legal, tax and customs compliance | Legal obligation |
5. Cookies & analytics
We use strictly necessary cookies to make the site work, and — only after you accept via our cookie banner — Google Analytics to understand site traffic. Google Analytics sets cookies and processes usage data on our behalf. We operate Google Consent Mode, which means analytics cookies stay disabled until you choose "Accept all". You can change your choice at any time using the "Cookie settings" link in the footer, or by clearing your browser cookies. For full detail, see our Cookie Policy.
6. How we share information
We do not sell your personal data. We share it only with:
- Service providers who help us run the site and business (e.g. hosting, Google Analytics, email), under appropriate confidentiality and data-protection terms.
- Logistics, customs and freight partners where needed to fulfil an order or shipment.
- Authorities or advisors where required by law, regulation or to protect our legal rights.
7. International transfers
As a Bangladesh-based exporter serving buyers worldwide, your information may be processed in Bangladesh, the European Union and other countries. Where we transfer personal data from the EU/UK to countries without an adequacy decision, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses.
8. How long we keep it
We keep enquiry and customer data for as long as needed to serve you and to meet legal, tax and customs obligations, after which it is deleted or anonymised. Analytics data is retained according to our Google Analytics settings.
9. Your rights
Depending on your location, you may have the right to access, correct, delete or port your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To exercise any of these rights, contact us at info@omegagroupbd.com. You also have the right to complain to your local data protection authority.
10. Security
We apply reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
11. Contact us
Omega Group Bangladesh
Email: info@omegagroupbd.com
Offices: Chittagong, Bangladesh · Madrid, Spain · Lisbon, Portugal